Returns & Exchanges

At Regency Furniture, we want you to be completely satisfied with your home purchase, which is why we offer a 30-day return window for items in original condition. Please note that custom upholstery and final sale items are not eligible for exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and review eligibility.

• 2.
  Prepare the Item

  Carefully disassemble the furniture if necessary and place it back in its original packaging with all hardware, manuals, and protective padding included.

• 3.
  Schedule Pickup or Shipping

  For large furniture pieces, we will coordinate a professional freight pickup; for smaller accents, use the provided prepaid shipping label at any authorized drop-off location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the item to confirm its condition, your refund will be processed to the original payment method, minus applicable restocking fees.